This Customer Agreement (the “Agreement”) is an agreement between you and EDAM Farms states the terms and conditions under which you may use our website (the “Site”) and receive EDAM Farms services, which includes processing and delivery (or arranging for delivery) of product orders. Your use of the EDAM Farms website constitutes your agreement to the terms and conditions set forth below. If you do not agree with all of the terms and conditions, please refrain from further use of the Platform.
Ordering through the Platform
Orders must be received before posted cut-off times for a given delivery (see Delivery of Products below for details). Available delivery date and time windows and associated delivery fees and promotions will be shown during the ordering process. Delivery timeslots are available on a first-come first-served basis. You will be able to view delivery and cut-off times during the checkout process. Note that modified orders are subject to price changes and a change of a delivery date may not guarantee the availability of your desired items.
We receive fresh products every day to assure you of the highest quality. Due to the perishable nature of our products, certain products may be unavailable due to market conditions beyond our control or quality that is below our standards. If we have an item that’s very similar to the item you ordered, we reserve the right to make item substitutions. If you’re not happy with the substitution, please contact our customer service department. If we are unable to fulfill your entire order with the items you order or appropriate substitutions, we will use reasonable efforts to contact you prior to delivery using your specified contact details. This may be by phone, email, or SMS. Once you complete checkout, your price, or price per gram/kilogram (when applicable), is guaranteed unless you place an order for an item where we have inadvertently listed an incorrect price. In those circumstances, we reserve the right to cancel undelivered orders for such incorrectly priced products; we will contact you immediately in such circumstances.
A delivery fee may be added to your order. Any such fee is not a gratuity for the delivery personnel who delivers or is otherwise involved with the delivery of your order and will not be given to any such delivery personnel as a gratuity.
Because many perishable items are individually prepared for you, the per-item price you see in your shopping cart for variable-weight items is based on an estimated weight. The final price of these variable weight items will be based on the same price per gram/kilogram indicated at the time of checkout, and we will do our best to ensure it is as accurate to the listed price as possible. The actual price charged is determined once we have prepared and weighed your order, and that actual price will appear on the invoice issued to you on the day of your delivery. Any money owed to you by EDAM Farms due to variance in weighted items will be refunded as store credit. This will be visible to you in “My Account” within 24 hours of placing your order.
Cancellation of orders must be made before the order is processed by the physical store. You can check the status of your order by selecting “My Order” from the drop-down menu of “My Account” tab. If the order has been processed it will result in a restocking fee equal to the sum of 100% of the total EGP amount of your weighted items (since many of our perishable items are individually prepared)
we use refrigerated trucks with freezer compartments and motorcycles with temperature-proof pouches to maintain the quality and integrity of your products. To maintain the integrity of products after delivery, we recommend that you immediately refrigerate or freeze perishable items. Frozen items must immediately be placed in a freezer. In an effort to meet the committed delivery times for all of our customers, our delivery personnel cannot wait for an inspection of the items delivered.
To receive delivery, you must live in a residential apartment or home and you or an authorized representative must be present to receive your order from our delivery personnel during your selected delivery window. The authorized representative can accept your goods when you are not present at the time you had selected for delivery and shall accept the goods under all of the same terms and conditions that would apply had you accepted the delivery yourself. Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive the delivery. If you, your doorman, and your authorized representative are not present during your selected delivery window, we will use commercially reasonable efforts to contact you and reschedule delivery for the same day. In such case, if we are unable to redeliver the order to you for any reason, the order will be cancelled.
You expressly agree that use of the EDAM Farms service, the platform, and the internet is entirely at your own risk. The EDAM Farms service, the platform, and its contents are provided on an “as is,” “as available” basis. To the extent permitted by applicable law, EDAM Farms disclaims all representations and warranties of any kind, whether express or implied, including, without limitation, the warranties of merchantability or fitness for a particular purpose, with respect to the EDAM Farms service, the platform, or its contents or with respect to any information, services, and products provided through or in connection with the EDAM Farms service; EDAM Farms does not adopt any representation or warranty of any manufacturer or merchant of any such information, service, or products. EDAM Farms makes no representations or warranties of any kind as to the availability, reliability, correctness, accuracy, content, or otherwise of any information, services, or products obtained through the platform or the EDAM Farms services. EDAM Farms does not warrant that the functions provided by the platform will be uninterrupted or error free, that defects will be corrected, or that this platform or the server that makes it available is free from viruses or other harmful components.